Our commitment to transparency, data security, and your rights as a user of Primeforce Tech Limited products and services.
This Privacy Policy is made by Primeforce Tech Limited for all services offered by the company. Our goal is to be explicit about the information we gather, how we use it, and how we will not use it.
This Policy applies to all Primeforce Tech Limited websites that link to it, our mobile applications, and applications posted on Primeforce Tech Limited’s software platform. It does not apply to websites, products, or services that have a separate privacy policy.
We collect information only if we need it for a legitimate purpose. Information comes from three sources: information you provide directly, information we collect automatically, and information from third parties.
We use your information only for the purposes for which it was collected or as otherwise described in this policy.
We are required to have a legal basis for collecting and processing your personal information.
For individuals in Kenya, our legal basis depends on the personal information concerned and the context in which it is collected. Most of our processing is based on: (i) contractual necessity, (ii) legitimate interests of Primeforce Tech Limited or a third party that are not overridden by your data protection interests, or (iii) your consent. In some cases, we may be legally required to collect your information.
Withdrawal of consent: Where we rely on consent as the legal basis, you have the right to withdraw it at any time. Withdrawal does not affect processing that has already taken place.
Legitimate interests: Where we rely on legitimate interests not specified above, we will explain those interests clearly at the time we collect your information.
If you are in Kenya or the East African region, you hold the following rights. Primeforce Tech Limited undertakes to honour these rights regardless of where you live.
Request access to (and a copy of) the categories of personal information we hold about you, including its source, purpose, period of processing, and who it has been shared with.
Update or correct inaccurate information we hold about you, or request that supplemental information be added to our database.
Request deletion of your personal information where it is no longer necessary for the original collection purpose.
Request restriction on use of your information in certain circumstances, such as when you have objected and we need to verify our legitimate grounds.
Transfer your information to a third party in a structured, machine-readable format where processing is based on consent or automated means.
Object to the use of your information for certain purposes, such as direct marketing.
Lodge a complaint with the Office of the Data Protection Commissioner (Kenya) or other appropriate supervisory authority regarding our collection, use, or sharing of your information.
We retain your personal information for as long as required for the purposes stated in this policy. Where permitted or required by law (e.g., maintaining suppression lists, complying with legal proceedings), we may retain information for longer periods.
When we no longer have a legitimate need to process your information, we will delete or anonymise it from active databases and securely isolate it from further processing on backup media until deletion is possible.
Our products and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child under 18 has provided personal information to us, please contact [email protected].
We take data security seriously and have implemented appropriate administrative, technical, and physical safeguards to prevent unauthorised access, use, modification, disclosure, or destruction of information. For concerns, please review our Security Policy or write to [email protected].
By using our products or services, you consent to the processing, transfer, and storage of your personal information within Kenya and other countries where Primeforce Tech Limited operates.
We currently do not take action in response to browser Do Not Track signals, as no universal standard for DNT response has been established.
Some pages on our websites may contain links to third-party sites with separate privacy policies. We recommend reviewing those policies before sharing personal information with any third party.
Information shared in our public blogs and forums may be visible to others and may remain after account termination. Contact [email protected] to request removal.
Our websites include social media widgets (such as Facebook and Twitter buttons) governed by the privacy policies of those companies. These widgets may collect your IP address and set cookies.
We do not intend to sell our business. In the unlikely event of a merger or acquisition, the acquiring entity will be legally bound to honour our commitments to you. We will notify you by email or prominent website notice of any change in ownership.
To support compliance with data protection obligations under applicable regulations, we can provide a Data Processing Addendum (DPA) based on Standard Contractual Clauses. Request one at [email protected].
We make every effort, including periodic reviews, to ensure that personal information is processed in accordance with this policy. If you have concerns, write to [email protected].
We may modify this policy at any time. For significant changes affecting your rights, we will provide at least 30 days’ advance notice by email. Minor changes will be posted at www.primeforce.africa without individual notification.
When you use Primeforce Tech Limited applications to handle other people’s data — such as your customers’ or employees’ information — you are entrusting that data to us for processing. This section governs how we handle that data.
Primeforce Tech Limited is certified as a data processor under the Office of the Data Protection Commissioner (Kenya), providing you with rights over how data entrusted to us is processed. All data you entrust to us for processing is collectively referred to as service data.
Service data encompasses any data you entrust to Primeforce Tech Limited through use of our services or requests for technical support.
This includes information about your customers and employees (if you are a data controller), or data you hold on behalf of another person for a specific purpose (if you are a data processor). Service data may be stored on our servers when you use our services, or transferred to us as part of a request for technical support.
When you elect to allow it, certain mobile applications may access your camera, call history, contacts, photo library, and other device information. Our applications require such access only to provide their stated services. Location-based information may also be collected for functions such as locating nearby contacts — this information is shared only with our mapping providers for that specific purpose.
You may disable mobile application access to any of this information at any time through your device settings.
We recognise that you own your service data. We provide complete control of service data through the following capabilities:
You can access your service data at any time through our products and services.
You can share your service data through supported third-party integrations that you choose to enable.
You can request export or complete deletion of your service data at any time.
We process your service data when you provide instructions through the various modules of our services. For example:
We process service data only in accordance with your instructions and do not use it for any other purpose without your consent.
Access to service data is restricted to specific individuals who require it to provide services, resolve errors, or verify reported issues. All such access is logged and audited. Our employees are trained on privacy and security guidelines and are bound by internal privacy safeguards.
Some products allow collaboration with other users or third parties. When you initiate collaboration (e.g., sharing a document for co-editing), your name and profile picture may be visible to your collaborators in the context of your edits.
When you choose to enable third-party integrations, you may be granting those third parties access to service data and personal information. We encourage you to review the privacy practices of any third-party integration before enabling it.
In order to deliver services and technical support, Primeforce Tech Limited may engage other group entities and third-party sub-processors. These engagements are governed by appropriate data processing agreements.
Data stored on your mobile device and location information accessed by our mobile applications will be used within the context of that application. Where you share this data with us (e.g., via account sync), it will be stored on our servers and associated with your account. Where data remains only on your device, it stays with you unless explicitly shared.
You retain full control and may revoke application access to device data at any time through your mobile device’s privacy and permissions settings.
We hold service data in your account for as long as you choose to use Primeforce Tech Limited services.
After termination of your account, service data will be removed from active databases during the next scheduled clean-up (occurring every 6 months), and subsequently deleted from backup systems within 3 months.
If you are located in Kenya or the East African region and you believe that Primeforce Tech Limited stores, uses, or processes your information on behalf of one of our customers, please contact that customer directly if you wish to:
We will work with our customer to respond to your request within a reasonable timeframe.
There are some limitations to the privacy we can promise you.
We may be required by law to preserve or disclose personal information and service data to comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements. We may also disclose information if necessary to prevent fraud, investigate suspected illegal activity, enforce our agreements or policies, or protect user safety.
In the unlikely event that we sell our business or are acquired, the acquiring entity will be legally bound to honour our commitments. You will be notified by email or through a prominent website notice of any change in ownership or changes to how your data is used.
We conduct periodic reviews to ensure personal information is processed in accordance with this policy. If you have concerns about our adherence, contact us at [email protected]. We will coordinate with appropriate regulatory authorities to address your concerns effectively.